Is Nanodog still open during the lock-down?

Our Retail stores at Maerua (Windhoek) and Platz Am Meer (Swakopmund) is closed for the duration of the lockdown, but our online store continues to operate. Place your order online and we will send it out for free delivery via courier.

 

Can I order any item on the website?

Any product can be ordered, however only items that are in stock will be processed and delivered during the lock-down period.

Items that are marked as “On Backorder” can still be ordered, but they will only be processed after lock-down and you can expect to receive those items about 1-2 weeks after the lock-down has ended.

How do I know what is in stock?

The stock indicator on our website is very accurate, since it links to our stock system directly. If our website indicates that an item is “In stock” then it means we have at least 5 or more of that item in stock. If we have less than 5 units, then the website will indicate the exact QTY on hand.

Please do note that in some cases the website might show for example that we have 1 unit left of a certain item, but that item might already be on reserve for another client. If this is the case, then you will be notified by someone from our sales team.

If an item is marked as “On Backorder” then it means that we do not have it in stock, but we can normally order it from South Africa. Since South Africa is also under lock-down, this mean that backorders can only be processed after the lock-down has ended.

 

When can I expect my order to be delivered?

We will send out stock on a daily basis. (Weekdays only) All orders will be sent out on the next work day.

So for example if you place your online order today AND also process your payment, then your order will be sent out the next work day.

Windhoek and Swakopmund customers can therefore expect to have their orders delivered within 24 hours, and customers in other areas of the country can expect their orders within 48-72 hours.

How can I contact you during the lock-down period?

The best way to reach us is to send an email to sales@nanodog.net or to fill in one of the relevant contact forms on our website.

What about after-sales service during the lock-down?
Our technical team is available to provide support on items that you have purchased. However this is mostly limited to team viewer support and will be assessed on a per-case basis.

If any item has a major hardware fault that needs to be repaired or replaced by the manufacturer under warranty, then unfortunately it will have to wait until after the lock-down. You can however notify us of the problem in the meantime.

The best way to get in contact with our technical team is to fill in the relevant form under the “Contact us” section of our website.