How long does a warranty claim take?
A product warranty comes from the manufacturer and as such, the type of service delivery that can be expected for each product varies based on the Manufacturer or their service Partner. Below we have listed brief summaries of the process involved some brands in order to give some of our customers a better idea of what to expect if something does go wrong with the product. In some of the sections below, we mention the name of the relevant service partner and customers may either contact them directly or bring their device back to Nanodog and we will handle it their behalf (In some Cases Nanodog may decide that it will be better for the client to work with the service partner directly)
Apple Items that are returned under warranty are sent to one of Apples Authorized Service Partners (AASP). The Namibian AASP is PC Centre. We strongly recommend that clients remove their Apple ID’s / iCloud information from all devices before making a warranty booking, since the AASP cannot proceed with any warranty claim before these have been removed, and will cause unnecessary delays.
For iPad and iPhones the client can usually expect that a new device will be supplied by Apple, as it is very rare that one of these devices are repaired under warranty. If a replacement device is issued it will be a brand new replacement, but will not arrive in standard retail packaging. Once a replacement unit is ordered from Apple then it can take up to 2-3 weeks to arrive.
For all iMacs and Macbooks, Apple will in their sole discretion either repair or replace the device if it cannot be repaired. In case a replacement part needs to be ordered the waiting time for a repair can take up to 3-4 weeks to arrive
Please take note that if the AASP finds that a problem with the device was being caused by software and is not a manufacturers fault, they may charge a service fee of N$500 as software is not included under warranty. Any additional fees charged by the AASP will be billed to the customer and will be payable before the device can be collected.